Ecosa Mattress - 100 Night Trial

How does the 100-Night Trial work?

Sleep on your Ecosa Mattress or Pillow (we recommend giving them a go for at least 2 weeks).

If you want to return, contact our customer service team within 100 nights, and we’ll arrange a pick-up time.

The Salvos will come to collect your mattress and send it off to someone in need.

Your refund will be processed while your mattress or pillow finds a new (non-landfill) home.

What is eligible for the 100 Night Trial?

Mattresses, Pillows and Sofa Beds are eligible for the 100 Night Trial.

Mattress Trial

If you’re not completely satisfied within 100 nights of sleeping on your new mattress, you’re entitled to a refund. Our returns process is offered in conjunction with our charity partners. Once your mattress has been collected by one of our charity partners (or an approved alternative charity), your refund will be processed.
We recommend sleeping on your mattress for a minimum of 14 nights. It can take between 1-2 weeks for your body to adjust to any mattress. If you are not completely satisfied after this trial period, contact us within 100 nights of delivery to initiate a return.
We never resell a used mattress! Your original mattress will be donated to charity to help those in need.
Once you lodge a return request, we will organize pick-up from one of our partner charities. Collections can take up to 10 business days or more, depending on the charity partner’s availability, and can only occur during business hours.
Collection addresses with access restrictions or that fall outside of metro and regional cities, may make it difficult for our partner charities to collect your mattress. In these instances, our customer service team will work with you to help facilitate your return.
After all options have been exhausted, we might ask for your help to deliver to your nearest mattress drop off location. Once you send in your donation receipt, we will issue your full refund.
For all returns, your original purchase receipt is required in order to process your refund.
Any mattress that has mould, dirt, stains, smells, or bed bug infestations are no longer eligible for a mattress return nor replacement.
To ensure customer satisfaction, we have a return policy that allows for 1 return of up to 2 mattresses per household. This policy applies to your first return request only, so please contact us within the first 100 nights of owning your mattress to initiate the return process.
For exchanges, you are only responsible for the price difference. Any additional shipping costs will be covered by us. Please note that the trial period does not apply to exchanged mattresses unless the original packaging remains unopened.

Pillow Trial

Sofa Bed & Armchair Trial

Cot Mattress Trial

Unfortunately we do not offer a trial for other products including bedding, bed frames and bases, bedside tables or mattress toppers. For warranty information please refer to our Warranty page.