Sleep Coaching
Mattresses
Sofa Beds
Bed Frames
Bedroom Furniture
Pillows
Bedding
Kids
Sleepwear
Decor
Cooling Range
Bundles
Save
Shop All

How does our 100-Night Trial work?

1
Sleep on your mattress, head pillow, sofa bed, or armchair (we recommend giving them a go for at least two weeks).
2
To return your item, contact our customer service team within 100 nights, and we'll arrange a pick-up time or pre-paid postage.
3
The Salvos will come to collect your mattress or sofa bed and send it off to someone in need. For head pillows, just post them in the post
4
We'll process your refund while your returned item finds a new (non-landfill) home.
  • If you’re not completely satisfied within 100 nights of sleeping on your new Ecosa mattress, you’re entitled to a refund. Our returns process is offered in conjunction with our charity partners. Once your mattress has been collected by one of our charity partners (or an approved alternative charity), your refund will be processed.

  • We recommend sleeping on your mattress for a minimum of 14 nights. It can take 1-2 weeks for your body to adjust to any mattress. If you are not completely satisfied during this trial period, contact us within 100 nights of delivery to initiate a return.

  • We never resell a used mattress! Your original mattress will likely be donated to charity to help those in need.

  • Once you lodge a return request, we will organise a pick-up from one of our partner charities. Collections can take up to 10 business days or more, depending on the charity partner’s availability, and can only occur during business hours.

  • Addresses outside metro and regional cities or with access restrictions can be more difficult for our partner charities to collect from. In these instances, our customer service team will work with you to help facilitate your return.

  • After all options have been exhausted, we might ask for your help to deliver your mattress to the nearest drop-off location. Once you send in your donation receipt, we will issue your full refund.
  • For all returns, your original purchase receipt is required in order to process your refund.

  • Any mattress that has mould, dirt, stains, smells, or bed bug infestations are no longer eligible for a mattress return nor replacement.
  • To ensure customer satisfaction, we have a return policy that allows for 1 return of up to 2 mattresses per household. This policy applies to your first return request only, so please contact us within the first 100 nights of owning your mattress to initiate the return process.
  • For exchanges, you are responsible for the price difference only. Any additional shipping costs will be covered by us. Please note that the trial period does not apply to exchanged mattresses unless the original packaging remains unopened.