100 Night Trial

Try the Ecosa mattress and pillow for 100 days and let your body decide.
Our rules are simple. If you don't like it, we refund it!

Mattress trial

If you’re not completely satisfied within 100 nights of sleeping on your new Ecosa mattress, you’re entitled to a refund. Our returns process is offered in conjunction with our charity partners. Once your mattress has been collected by one of our charity partners (or an approved alternative charity), your refund will be processed.
To be eligible for a return, you must have been sleeping on your Ecosa mattress for a minimum of 14 nights. It can take between 2-4 weeks for your body to adjust to any mattress. If you are not completely satisfied after this trial period, contact us within 100 nights of purchase to initiate a return.
We never resell a used mattress! Your original mattress will likely be donated to charity to help those in need.
Once you lodge a return request, we will organise a pick-up from one of our partner charities. Collections can take up to 10 business days, and can only occur during business hours.
Collection addresses with access restrictions or that fall outside of metro and regional cities, may make it difficult for our partner charities to collect your mattress. In these instances, our customer service team will work with you to help facilitate your return.
After all options have been exhausted, we might ask for your help to deliver to your nearest mattress drop off location. Once you send in your donation receipt, we will issue your full refund.
For all returns, your original purchase receipt is required in order to process your refund.
Any mattress that has mould, dirt, stains, smells, or bed bug infestations are no longer eligible for a mattress return nor replacement.
Our return policy is limited to one (1) return of maximum two (2) mattresses to be returned or exchanged per household. All returns are only applicable to a customer’s first order. Please contact us directly within the first 100 nights of owning your mattress to lodge a return request.
In the case of an exchange, you’ll be responsible only for any difference in pricing. We will cover any additional shipping expenses.