Frequently asked questions

What if I miss my delivery?

If you miss your delivery, please contact customer service to reschedule. Please note that the earliest we can reschedule your new delivery slot is at least two business days following your request.

Example: Amanda orders her bed base on a Monday, and chooses delivery between 8am and 12pm on Thursday. On Wednesday, Amanda realises she won’t be home tomorrow. She contacts Ecosa and reschedules her delivery. Amanda can choose any available slot from the following Monday.

Can't Find What You're Looking For?

Here's where to find us: