Frequently asked questions

If for any reason you are not happy with the Ecosa mattress, just email us to let us know and we will arrange to have the mattress collected by the Salvation Army to be donated to families in need. Once the mattress has been collected you will be issued with a full refund.

We will arrange to have the mattress collected by the Salvation Army to help families in need. To date, we've donated 3000+ mattresses in Australia and 500+ mattresses in New Zealand.

The best place to try the Ecosa mattress is your own home. You can sleep on the Ecosa mattress for 100 days and let your body decide.

Unlike traditional mattress companies, we don’t have a high mark-up on our products. We choose not to waste money on large showrooms full of pushy salespeople on big commissions. Instead, we sell our mattress directly online and pass the savings onto you. We offer fast and free delivery directly to your doorstep.

Pretty simple! We have three interchangeable layers that you can choose from depending on your sleeping style and overall preference for firmness.

- Put the G-7 memory foam layer (colour blue) on top for a medium level of firmness. This lets your body sink a little by distributing weight without pushing against pressure points.

- Place the ECO-Tex foam (colour white) on top for the medium-firm layer. You get cuddle time for your back while this layer studies and contours to your body shape.

- The Ergonomic HD Breathable Support Layer (colour yellow) should go on top if you prefer a firm mattress. This provides your back optimum stability throughout the night.

Your body naturally loses moisture overnight depending on your sleeping conditions – it can increase easily with temperature, or even with the thickness of your blankets. Most mattresses will trap this moisture into itself, cultivate bacteria, and invite allergens to your bed. Our fast-drying waterproof inner cover prevents liquids and oils from seeping further into your mattress – giving you excellent protection against dust mites.

Every Ecosa mattress is 25.4cm (10 inch) high. The length and width of the mattress adhere to standard Australian dimensions, as listed below:

Single - 92 x 188 cm

Long Single - 92 x 203 cm

King Single - 107 x 203 cm

Double - 138 x 188 cm

Queen - 153 x 203 cm

King - 183 x 203 cm

Super King - 203 x 203 cm

The Ecosa cover is machine-washable. Please make sure to use water at room temperature. If using a dryer to dry the item, avoid high heat, as this can melt, shrink or deform the fabric.

The Ecosa Mattress is designed to work on any firm, flat surface. It can be placed on the floor, a slatted bed frame or a spring box. All our sizes are suited to Australian Standards. If your bed base is not made up to Australian Standards, please refer to the dimensions of Ecosa mattress, sizes with a difference of 3cm will still fit.

Yes, the Ecosa mattress is resistant to dust mites! We have a German-tech inner cover made of extremely fine micro-filaments that make the mattress 100% waterproof and 99.9% dust mite-free.

Ecosa is an Australian-owned and based company. We source only the best quality raw materials from around the world. These materials come from Germany (90%), Japan (5%), and China (5%). We then assemble the mattress in China with the best craftsmanship and independent quality control. The result? a better mattress at an affordable price delivered straight to your doorstep.

The Ecosa mattress will support up to a total of 300kg, or 150kg per sleeper.

Unfortunately, it will not re-compress back into the box once you release it from the package.

Nope. The Ecosa mattress is not required to be flipped up side down nor rotate. Having said that, we do offer adjustable firmness so you may wish to flip the internal layers to change the feel.

Whilst flipping is not required, if you choose to use the mattress on the floor, you may wish to provide proper upkeep of the mattress by regularly allowing the space beneath the mattress to breathe.

Yes, you may use an electric blanket or heating pad on the Ecosa mattress. Just remember to always follow the safety instructions for the electric blanket. Additionally, each mattress has a fire-resistant barrier made with a woven silica sock (non-chemical flame retardant). In the event of a fire, this sock melts itself to prevent oxygen from fueling it.

You sure can!

Just remember that you need to ensure the environment is suitable for the mattress as humidity, condensation, and moisture can cause mould to develop.
To avoid this, simply ensure you stand the mattress regularly to breathe. You can also opt to air out and vacuum the area beneath the mattress regularly.

If you live in metropolitan areas of Melbourne, Sydney, Brisbane, Perth and Adelaide, your mattress can get to you within the same day. Living outside the metro? Your order will still get to you quickly within 2-7 days!

Absolutely! You may choose dispatch date if you need your mattress delivered at a later date. It can take between 1-7 business days from the selected dispatch date for your mattress to arrive. Please note that this excludes weekend delivery.

We can change your delivery information as long as your item has not been dispatched. Once it has been dispatched, it is difficult for us to change your details. Please still contact our Dream Team - they will still try to help!

We ship to anywhere in Australia, New Zealand, United States, and Hong Kong.

Unfortunately not, the courier services have a front door + ground floor policy.

They are not permitted to carry the item upstairs as they would not be covered by their employers OH&S guidelines.

Should your front door be above ground floor level, please ensure someone is available to assist you in moving the box if you are unable to do so yourself.

Our Dream Team will email you a tracking ID which you can then use to track your order online through the courier's website. For same-day deliveries in the metro, tracking information is sent via text message on the day of dispatch.

Unfortunately deliveries are to Australian mainland only.

We can deliver to the nearest depot where you can then arrange for collection or private on-forwarding.

Ecosa accepts Visa, MasterCard, American Express and PayPal. Please note that there are no surcharges for any transactions.

You can get 6 months interest-free by simply selecting the Zip payment option during checkout. You will be redirected to Zip for an application. It will only take a few minutes!

When you lodge a return, our team will assess your request before processing your refund. Upon approval, your refund will be processed and funds will be returned to the original payment method used to make your purchase.

Please note: PayPal, Afterpay and Zip Pay refunds can only be processed via the original payment account. If you have closed your PayPal, Afterpay or Zip Pay account since your purchase, you must reactivate the account to obtain your funds. Ecosa is unable to process refunds to any other source on orders made with a third party payment platform.

Once we receive your order, we will dispatch it within 1 business day (Monday - Friday). It can take anywhere between 2-7 business days after that for your order to arrive.

Our returns process is easy! If you’re not loving your Ecosa pillow and are still within your trial period, feel free to contact us! We’ll organise your return and full refund.

We donate all our returned pillows to Anonymous X to help the homeless, and to The Salvation Army to help families in need. Our pillow pads go to the RSPCA for use as cat beds.

There sure is! As with our mattress, you have 100 nights to trial the Ecosa pillow. If you don't love it, let us know and we will arrange a return and full refund.

The Ecosa pillow is made of high quality activated charcoal memory foam. It also comes in a breathable 3D structure that encourages the dissipation of heat and moisture.

The Ecosa pillow has been designed to be plush but still supportive.

We hope it does!

Our pillow has an ergonomic design to support your neck and head. This can help alleviate neck pain. It has been designed with an adjustable feature so you can change the height of the pillow to suit your body size and sleep style by removing or adding pads as required.

We suggest
Small-Medium body builds: use the pillow only.
Medium-Large body builds: use the pillow plus one pad layer.
Large body builds: use the pillow plus two pad layers.

Our pillow is made to suit Australian standard size, 38cm x 56cm.

Being an ergonomic design, our pillow has a high side and a low side. The high side measures up to 13 centimetres, while the low side is 10 centimetres. The pillow comes with two additional pads you can insert - one is 2 centimetres and the other is 3 centimetres.

It is best to use a pillowcase with the Ecosa pillow as this will keep the pillow fresh and clean.

The cover of the Ecosa pillow is removable and machine washable. It can be washed in a cold machine wash or dry cleaned.

Unlike most fabrics, the quality of silk is not determined by its thread count. Instead, the silk industry use Momme as a metric to measure the silk’s density and quality.

The Ecosa silk pillowcase is 25 Momme - making it a highly-durable silk with a luxurious feel.

Mulberry silk is the highest quality silk available in the world. It’s 100% natural, odourless, and hypoallergenic. It also contains certain amino acids (the building blocks of protein) that are the same pH level as our skin - rendering them perfect even for sensitive skin.

Unfortunately, the 100-day trial is only valid for the Ecosa mattress and Ecosa pillow. The Ecosa silk pillowcase has a 45-day warranty against defects but cannot be returned for change of mind.

Regarding warranty claims, Ecosa will provide free returns and free replacements.

You can expect your new silk pillowcase(s) to arrive within 2-7 business days. Once we receive your order, we will dispatch it within 1 business day (Monday - Friday).

You can expect your new topper(s) to arrive within 2-7 business days. Once we receive your order, we will dispatch it within 1 business day (Monday - Friday).

Yes, you may use an electric blanket or heating pad on the Ecosa topper. Just remember to always follow the safety instructions of the electric blanket.

Absolutely. The cover of the topper has a zipper that you can just remove and put in the washer. Run it in a cold setting, and voila - a fresh topper once again!

Unfortunately, the 100-day trial is only valid for the Ecosa mattress and Ecosa pillow. The Ecosa topper has a 10-year warranty against defects. Ecosa will provide free returns and free replacements.

You can expect your new bedding(s) to arrive within 2-7 business days. Once we receive your order, we will dispatch it within 1 business day (Monday - Friday).

Our bamboo bedding sets adhere to Australian standard sizing. The specific measurements are listed for you below.

Fitted Sheet Dimensions

• Single: 92cm X 193cm X 40cm
• King Single: 107cm X 203cm X 40cm
• Double: 138cm X 193cm X 40cm
• Queen: 153cm X 203cm X 43.2cm
• King: 183cm X 203cm X 43.2cm
• Super King: 203cm X 203cm X 48.5cm

Flat Sheet Dimensions

• Single: 195cm x 260cm
• King Single: 210cm x 260cm
• Double: 240cm x 260cm
• Queen: 255cm x 260cm
• King: 285cm x 260cm
• Super King: 330cm x 300cm

Quilt Cover Dimensions

• Single: 140cm x 210cm
• Double: 180cm X 210cm
• Queen: 210cm x 210cm
• King: 245cm x 210cm
• Super King: 270cm x 240cm

Our organic bamboo sheets are smooth, silky, and super soft to touch due to the nature and quality of the fabric. Expect it to be softer than cotton! It’s also incredibly breathable - ready to give you a comfortable sleep all-night long.

All of our bamboo products have undergone a shrinking process to prevent further shrinking in use.

Under the Health Act, and for hygiene reasons, sheets, quilts covers, pillowcases, comforters, blankets, pillow protectors, mattress protectors cannot be returned, exchanged or refunded if they have been opened and/or washed, unless faulty.

Unfortunately, this means we cannot accept change-of-mind returns on our bamboo bedding once the order has been shipped.

Unfortunately, the 100-day trial is only valid for the Ecosa mattress and Ecosa pillow. The Ecosa sheets has a 45-day warranty against defects. Ecosa will provide free returns and free replacements.

The Ecosa Bamboo products are 100% organic with a 400 thread count. Due to the nature of bamboo fabric, they are softer and much breathable than 1500 cotton thread count.

Bamboo is a soft, silky, delicate material and needs to be cared for as such.

We suggest a cold wash, using a delicate-mild detergent.

Do not tumble dry or dry clean.

Can be ironed, using a cool setting

No, unfortunately our 100-night trial does not apply to our bed base. Your bed base is covered by a 5 year warranty for any defects.

If you live in metropolitan areas of Melbourne, and Sydney, your order will be delivered in 3 business days, at a time that suits you. Based elsewhere? We’ll get your order out to you in within 7 days, and keep you updated along the way.

For our mattresses, yes, but any orders containing the Ecosa bed base are handled differently. Your bed base is delivered in 3 boxes, so a little extra care needs to go into the process.

No, both your Ecosa mattress and Ecosa bed base will arrive together within 3 business days. This allows you to set up your new sleep experience all at once.

Need a place to rest your head pronto? Fear not. If you need your mattress first, we’ve got your back. Just place two separate orders – one for your mattress, and another for your bed base. If you’ve already placed your order, contact [email protected] as soon as possible.

We are currently offering a free DeliveryPLUS option to customers in metro areas of Melbourne and Sydney. In all other delivery areas, your bed base won’t be assembled upon delivery. Panic not – it’s a super simple process. Just grab a mate and you’ll be done in no time.

We are working on rolling out DeliveryPLUS to all capital cities.

Bit of a DIY dynamo? No stress. When your bed base is delivered, just let our delivery partners know that you’ll handle it from here.

No. Please disassemble and make arrangements for the removal, sale or disposal of your old bed and mattress. Ecosa is unable to take your old bed away when we deliver your new one.

If you miss your delivery, please contact customer service to reschedule. Please note that the earliest we can reschedule your new delivery slot is at least two business days following your request.

Example: Amanda orders her bed base on a Monday, and chooses delivery between 8am and 1pm on Thursday. On Wednesday, Amanda realises she won’t be home tomorrow. She contacts Ecosa and reschedules her delivery. Amanda can choose any available slot from the following Monday.

We use Osmo oil as our finish. It’s an environmentally friendly and sustainable timber oil that’s made out of plant oils and waxes (sunflower, linseed, soybean and thistle oils). It’s also certified by the FSC and PEFC systems that both support the sustainable and responsible management of the world’s forests.

Ash wood generally has straight and smooth grains, but each bed base will follow the pattern of the specific ash tree it came from! This means every piece is unique and won’t have a similar pattern to others.

We use Osmo oil as our finish. It’s an environmentally friendly and sustainable timber oil that’s made out of plant oils and waxes (sunflower, linseed, soybean and thistle oils). It’s also certified by the FSC and PEFC systems that both support the sustainable and responsible management of the world’s forests.

The Ecosa bed base is made from natural American Ash timber. The properties of natural wood make it sensitive to direct dry heat or moisture, so we recommend you keep your bed base away from heating ducts, radiators and electric/gas heaters.

No. The outer cover is 100% cotton. The inside is filled with fine silk.

Not exactly. Unlike polyester and feather quilts, silk uses its natural thermoregulating properties to keep you warm – rather than big, bulky fillings. While your quilt might seem slightly thinner than a synthetic alternative, it’ll keep you just the right level of snug.

Tog is a measure of thermal insulation. Our silk quilts are numbered by GSM, due to the nature of silk. Less silk is required to provide the same level of warmth as another fabric. As a guide, this is an estimate of how silk quilts relate to standard tog ratings:

300GSM = ~6-7.5

550GSM = ~9 tog

300 + 550GSM = 13 tog

Our 300 GSM silk quilt is our lightest option, perfect for those stuffy Aussie nights. Our 550 GSM silk quilt is a heavier weighting, ideal for autumn or milder nights. The two can be clipped together with poppers at each corner, to become one thicker silk quilt at 850 GSM. This double thickness is ideal for winter nights when you want to feel toasty.

GSM means grams per square metre, and indicates the density and structure of the silk.

It really depends on your natural sleep temperature, the climate you live in, and how well heated your home is. We recommend buying both quilts in the bundle deal, so you have the choice of all 3 options.

There is no need to keep any of the boxes or packaging. If a return is required the charity will collect the mattress at full size as long as it is in clean condition with no rips, tears or stains.

We suggest no longer than 6-8 weeks.

The trial period does begin from the date of delivery so if you know there will be a delay in the opening and use of the mattress, you may wish to select a later dispatch date at checkout.

All you need to do is enter your address at checkout and select a dispatch date. From your selected date, it can take between 1-7 business days for the mattress to arrive.

Unfortunately, we are not able to dispose of your old mattress. We recommend donating your mattress to the Salvation Army if it is in great condition or organise with your local council to have it picked up and disposed of. Another great solution is to contact mattress recycling centres which can be found nationwide - your mattress can then be recycled into useful products like underlay.

The mattress cannot be put back into the box once unpacked, unfortunately.
It is delivered boxed for easy transport and unpacking. Once opened, the mattress cannot be squashed back into a box.

In comparison to a spring mattress, we use a 3-layer foam construction for the Ecosa mattress. It consists of an open-cell foam, gel memory foam, and ergonomic support foam. These all work together to distribute body weight evenly – like having billions of little springs supporting you. Pressure points are significantly reduced up to 80%, which only memory foam can provide. Spring mattresses usually begin to sag after 1-2 years. They lose 16% of their support in the first year alone. Overall, our mattress offers better quality materials, greater body support, and longer-lasting durability.

Yes, it is possible to apply multiple discount codes. However, the validity of multiple codes used together depends on the conditions of the promotions.