Frequently Asked Questions

How does the returns process work?

If for any reason you are not happy with your Ecosa product, just email us and we will help you. If your product is under a trial, such as a mattress, we will arrange for it to be collected by the Salvation Army to be donated to families in need. Once the collection is confirmed, you will be issued with a full refund.

Where do you ship to?

We ship to anywhere in Australia, New Zealand, United States, Canada and Hong Kong.

What payment methods do you accept?

Ecosa accepts Visa, MasterCard, American Express and PayPal. Please note that there are no surcharges for any transactions.

Why does the Ecosa mattress cost so much less than the mattresses in retail stores?

Unlike traditional mattress companies, we don’t have a high mark-up on our products. We choose not to waste money on large showrooms full of pushy salespeople on big commissions. Instead, we sell our mattress directly online and pass the savings onto you. We offer fast and free delivery directly to your doorstep.

When can I expect my mattress to arrive?

If you live in metropolitan areas of Melbourne, Sydney, Brisbane, Perth and Adelaide, your mattress can get to you within the same day. Living outside the metro? Your order will still get to you quickly within 2-7 days!

What is the difference between foam and spring mattresses?

In comparison to a spring mattress, we use a 3-layer foam construction for the Ecosa mattress. It consists of an open-cell foam, gel memory foam, and ergonomic support foam. These all work together to distribute body weight evenly – like having billions of little springs supporting you. Pressure points are significantly reduced up to 80%, which only memory foam can provide. Spring mattresses usually begin to sag after 1-2 years. They lose 16% of their support in the first year alone. Overall, our mattress offers better quality materials, greater body support, and longer-lasting durability.

Can the pillow help reduce my neck or back pain?

We hope it does!

Our pillow has an ergonomic design to support your neck and head. This can help alleviate neck pain. It has been designed with an adjustable feature so you can change the height of the pillow to suit your body size and sleep style by removing or adding pads as required.

We suggest
Small-Medium body builds: use the pillow only.
Medium-Large body builds: use the pillow plus one pad layer.
Large body builds: use the pillow plus two pad layers.

If I order a bed base and a mattress, will the mattress come first?

No, both your Ecosa mattress and Ecosa bed base will arrive together within 3 business days. This allows you to set up your new sleep experience all at once.

Can I clean or wash the cover?

The Ecosa cover is machine-washable. Please make sure to use water at room temperature. If using a dryer to dry the item, avoid high heat, as this can melt, shrink or deform the fabric.

What if I miss my delivery?

If you miss your delivery, please contact customer service to reschedule. Please note that the earliest we can reschedule your new delivery slot is at least two business days following your request.

Example: Amanda orders her bed base on a Monday, and chooses delivery between 8am and 1pm on Thursday. On Wednesday, Amanda realises she won’t be home tomorrow. She contacts Ecosa and reschedules her delivery. Amanda can choose any available slot from the following Monday.