Frequently asked questions

Of course you can! We are delivering all the products available on our site as normal.

For the health and safety of our community, we will be operating in minimal contact deliveries. This means that our home install DeliveryPLUS option has been stopped for now but will resume as soon as it is safe to do so. 

Yes, we are shipping as normal in Australia.

We are aware that some of our delivery partners are experiencing delays. Some deliveries may be delayed by 3-4 days. Please check your delivery estimate at checkout.

Deliveries of the mattress, bed base and bedside table in Metro areas are operating as usual.

If you're unhappy with your Ecosa product for any reason, email us and we will help. For mattress returns within the trial period, we'll arrange collection by our courier. Once your mattress is collected, we'll refund you in full (including your delivery fee).

For pillow returns, we will provide you with a prepaid mailing satchel. Once the return has been received, we'll issue you with a full refund (including your delivery fee).

All mattress and pillow returns are donated to families in need through our partnership with The Salvation Army.

Ecosa accepts Visa, MasterCard, American Express and PayPal. Please note that there are no surcharges for any transactions.

We offer fast and free delivery of mattresses to metropolitan Melbourne, Sydney, Brisbane, Perth and Adelaide. Score next-day delivery if your order is placed by 11:59pm on a weekday. At checkout, you can choose a delivery window that suits you: 10am–2pm (if ordered by 3pm) or 2pm–6pm (if ordered between 3pm and 11:59pm); Saturday 10am-2pm (NSW & VIC only).

Same-day delivery is also available for mattresses (excluding the Pure Mattress) at a flat fee of $50 if you place your order by 11:30am.

For those outside our metro delivery zone, your mattress will arrive in 1-7 business days. Some regional deliveries will be charged a flat fee of $175 due to higher transportation costs. Please note that we are unable to deliver to some remote postcodes.

We'll do our best to deliver both products at once so you can upgrade your sleep asap. However, they may arrive at different times depending on the stock status and warehouse location.

The Ecosa cover is machine-washable. Please make sure to use water at room temperature. If using a dryer to dry the item, avoid high heat, as this can melt, shrink or deform the fabric.