Bed Base Shipping FAQ

Score same-day delivery in metro areas if you place your order before 1:30 pm AEST weekdays. At checkout, you can choose a delivery window that suits you.

If you miss your delivery, please contact customer service to reschedule. Please note that the earliest we can reschedule your new delivery slot is at least two business days following your request.

Example: Amanda orders her bed base on a Monday, and chooses delivery between 8am and 1pm on Thursday. On Wednesday, Amanda realises she won’t be home tomorrow. She contacts Ecosa and reschedules her delivery. Amanda can choose any available slot from the following Monday.

No, both your Ecosa Mattress and Ecosa Bed Base will arrive together. This allows you to set up your new sleep experience all at once

Score same-day delivery in metro areas if you place your order before 1:30 pm AEST weekdays. At checkout, you can choose a delivery window that suits you.

We ship to anywhere in Canada, Australia, New Zealand, United States, Hong Kong, and Japan.

We can change your delivery information as long as your item has not been dispatched. Once it has been dispatched, it is difficult for us to change your details. Please still contact our Dream Team - they will still try to help!

Our Dream Team will email you a tracking ID which you can then use to track your order online through the courier's website. For same-day deliveries in the metro, tracking information is sent via text message on the day of dispatch.

Absolutely! You may choose dispatch date if you need your mattress delivered at a later date. It can take between 1-7 business days from the selected dispatch date for your mattress to arrive. Please note that this excludes weekend delivery.

Yes! We ship everywhere in Australia, and we ship for free!

Our products are shipped with a number of delivery partners. Find out the delivery times for each specific product on our shipping page.

You'll find measurements of all our packaging on our shipping page.

Unfortunately not, the courier services have a front door + ground floor policy.

They are not permitted to carry the item upstairs as they would not be covered by their employers OH&S guidelines.

Should your front door be above ground floor level, please ensure someone is available to assist you in moving the boxes if you are unable to do so yourself.

We deliver to all of Australia, except for the following places:

• Banks Island
• Boigu Island
• Coconut Island
• Christmas Island
• Darnley Island
• Dauan Island
• Erub
• Horn Island
• Jervis Island
• Kubin Village
• Mabuiag Island
• Moa Island
• Mulgrave Island
• Murray Island
• Saibai Island
• Stephens Island
• Talbot Island
• Thursday Island
• Warraber Island
• Yam Island
• Yorke Island
• Jabiru, NT

However, we can deliver to the nearest depot where you can then arrange for collection or private on-forwarding.

If you live in metropolitan areas of Melbourne, Sydney, Brisbane, Perth and Adelaide, your mattress can get to you within the same day. Living outside the metro? Your order will still get to you quickly within 2-7 days!