Bed Base Shipping FAQ

We offer fast and free delivery of mattresses to metropolitan Melbourne, Sydney, Brisbane, Perth and Adelaide. Score next-day delivery if your order is placed by 11:59pm on a weekday. At checkout, you can choose a delivery window that suits you: 10am–2pm (if ordered by 3pm) or 2pm–6pm (if ordered between 3pm and 11:59pm); Saturday 10am-2pm (NSW & VIC only).

Same-day delivery is also available for bed base at a flat fee of $50 if you place your order by 11:30am.

For those outside our metro delivery zone, your bed base will arrive in 1-7 business days. Some regional deliveries will be charged a flat fee of $175 due to higher transportation costs. Please note that we are unable to deliver to some remote postcodes.

If you miss your delivery, please contact customer service to reschedule. Please note that the earliest we can reschedule your new delivery slot is at least two business days following your request.

Example: Amanda orders her bed base on a Monday, and chooses delivery between 8am and 12pm on Thursday. On Wednesday, Amanda realises she won’t be home tomorrow. She contacts Ecosa and reschedules her delivery. Amanda can choose any available slot from the following Monday.

We offer fast and free delivery of mattresses to metropolitan Melbourne, Sydney, Brisbane, Perth and Adelaide. Score next-day delivery if your order is placed by 11:59pm on a weekday. At checkout, you can choose a delivery window that suits you: 10am–2pm (if ordered by 3pm) or 2pm–6pm (if ordered between 3pm and 11:59pm); Saturday 10am-2pm (NSW & VIC only).

Same-day delivery is also available for bedside table at a flat fee of $50 if you place your order by 11:30am.

For those outside our metro delivery zone, your bedside table will arrive in 1-7 business days. Some regional deliveries will be charged a flat fee of $175 due to higher transportation costs. Please note that we are unable to deliver to some remote postcodes.

We offer delivery on Saturdays to most Metro areas for mattresses and furniture (excluding the Pure Mattress and Rio Sofa Bed). Unfortunately we do not deliver on Saturdays to South Australia, Western Australia and Queensland.

We ship to most locations in Australia, New Zealand, Canada, the United States, Hong Kong and Japan.

We can change your delivery address if your order hasn't been dispatched. Once dispatched, it's difficult for us to reroute your package(s). However, please still contact our Dream Team and they will try to help.

Our Dream Team will email you a tracking ID which you can then use to track your order online through the courier's website. For same-day metro deliveries, tracking information is sent via text message on the day of dispatch.

Absolutely! You may choose the dispatch date if you need your mattress delivered at a later date. It can take between 1-7 business days from the selected dispatch date for your mattress to arrive. Please note that this excludes weekend delivery.

We deliver mattresses and furniture fast and free to metropolitan Melbourne, Sydney, Brisbane, Perth and Adelaide. If your order is placed by 11:59pm on a weekday, expect next-day delivery for your items.

Same-day delivery is available for mattresses and furniture (excluding Pure Mattress and Rio Sofa Bed) orders placed before 11:30am at a flat rate of $50.

Some regional deliveries will be charged a flat fee of $175 due to higher transportation costs. Please note that we are unable to deliver to some remote postcodes.

Smaller items are delivered FREE to all metro and regional addresses via Australia Post.

We’re working with our delivery partners to create a better experience, including the option of having your products delivered into your home. At the moment, only our Pure Mattress and Rio Sofa Bed can be transported into your allocated room.

Unfortunately, for all other products and for regional areas, the courier services have a front door + ground floor policy. They are not permitted to carry the item upstairs as they would not be covered by their employers' OH&S guidelines. Should your front door be above ground floor level, please ensure someone is available to assist you in moving the boxes if you are unable to do so yourself.

Good news, snoozers – we deliver to most areas of Australia. If you live outside our delivery zone, please contact our customer service team for assistance.

We'll do our best to deliver both products at once so you can upgrade your sleep asap. However, they may arrive at different times depending on the stock status and warehouse location.

If you need your mattress first, we’ve got your back. Just place two separate orders – one for your mattress, and another for your bed base. If you’ve already placed your order, contact [email protected] as soon as possible and we’ll do our best to help.

Our products are shipped with a number of delivery partners. Find out the delivery times for each specific product on our shipping page.

You'll find measurements of all our packaging on our shipping page.

We offer fast and free delivery of mattresses to metropolitan Melbourne, Sydney, Brisbane, Perth and Adelaide. Score next-day delivery if your order is placed by 11:59pm on a weekday. At checkout, you can choose a delivery window that suits you: 10am–2pm (if ordered by 3pm) or 2pm–6pm (if ordered between 3pm and 11:59pm); Saturday 10am-2pm (NSW & VIC only).

Same-day delivery is also available for mattresses (excluding the Pure Mattress) at a flat fee of $50 if you place your order by 11:30am.

For those outside our metro delivery zone, your mattress will arrive in 1-7 business days. Some regional deliveries will be charged a flat fee of $175 due to higher transportation costs. Please note that we are unable to deliver to some remote postcodes.