We can change your delivery information as long as your item has not been dispatched. Once it has been dispatched, it is difficult for us to change your details. Please still contact our Dream Team - they will still try to help!
Our Dream Team will email you a tracking ID which you can then use to track your order online through the courier's website. For same-day deliveries in the metro, tracking information is sent via text message on the day of dispatch.
Absolutely! You may choose dispatch date if you need your mattress delivered at a later date. It can take between 1-7 business days from the selected dispatch date for your mattress to arrive. Please note that this excludes weekend delivery.
Sure. Our courier can leave your package outside. If there is a safe place to leave your package, tick the option to leave it outside in checkout. If you forgot to tick the box, that's okay, just contact our friendly customer service team and they will sort it out for you.
Unfortunately not, the courier services have a front door + ground floor policy.
They are not permitted to carry the item upstairs as they would not be covered by their employers OH&S guidelines.
Should your front door be above ground floor level, please ensure someone is available to assist you in moving the box if you are unable to do so yourself.
If you live in metropolitan areas of Melbourne, Sydney, Brisbane, Perth and Adelaide, your mattress can get to you within the same day. Living outside the metro? Your order will still get to you quickly within 2-7 days!
If you miss your delivery, please contact customer service to reschedule. Please note that the earliest we can reschedule your new delivery slot is at least two business days following your request.
Example: Amanda orders her bed base on a Monday, and chooses delivery between 8am and 1pm on Thursday. On Wednesday, Amanda realises she won’t be home tomorrow. She contacts Ecosa and reschedules her delivery. Amanda can choose any available slot from the following Monday.
No, both your Ecosa mattress and Ecosa bed base will arrive together within 3 business days. This allows you to set up your new sleep experience all at once.
If you live in metropolitan areas of Melbourne, Sydney, Brisbane, Peth and Adelaide your order will be delivered in 3 business days, at a time that suits you. Based elsewhere? We’ll get your order out to you in within 7 days, and keep you updated along the way.
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