Transcend Bed Frame FAQ

No, unfortunately, our 100-night trial does not apply to our bed base. Your bed base is covered by a 5-year warranty for any defects.

We offer fast and free delivery of mattresses to metropolitan Melbourne, Sydney, Brisbane, Perth and Adelaide. Score next-day delivery if your order is placed by 11:59pm on a weekday. At checkout, you can choose a delivery window that suits you: 10am–2pm (if ordered by 3pm) or 2pm–6pm (if ordered between 3pm and 11:59pm); Saturday 10am-2pm (NSW & VIC only).

Same-day delivery is also available for bed base at a flat fee of $50 if you place your order by 11:30am.

For those outside our metro delivery zone, your bed base will arrive in 1-7 business days. Some regional deliveries will be charged a flat fee of $175 due to higher transportation costs. Please note that we are unable to deliver to some remote postcodes.

We'll do our best to deliver both products at once so you can upgrade your sleep asap. However, they may arrive at different times depending on the stock status and warehouse location.

Need a place to rest your head pronto? Fear not. If you need your mattress first, we’ve got your back. Just place two separate orders – one for your mattress, and another for your bed base. If you’ve already placed your order, contact [email protected] as soon as possible.

Your bedhead and bed base won’t be assembled upon delivery. Panic not – it’s a super simple process. Just grab a mate and you’ll be done in no time.

If you miss your delivery, please contact customer service to reschedule. Please note that the earliest we can reschedule your new delivery slot is at least two business days following your request.