We want you to be over the moon with your Rio Ottoman. So if, for any reason, you are not happy during your 100-night trial, please email us to let us know. We will arrange for your ottoman to be collected and donated to a family in need – no arguments or jumping through hoops involved. Once your ottoman has been collected, you'll be issued a full refund (including your delivery fee).
We can’t guarantee the performance of third-party fabric protectors, so we don’t recommend using these on your ottoman. If you do decide to use one, please follow instructions and test it out in a small, hidden area of the ottoman first, just in case. These fabric protectors may discolour or change your fabric if applied incorrectly, which will not be covered under your 5-year warranty.