We want you to be over the moon with your Vital Mattress. So if, for any reason, you are not happy during your 100-night trial, please email us to let us know. We will arrange for your mattress to be collected and donated to a family in need – no arguments or jumping through hoops involved. Once your mattress has been collected, you'll be issued a full refund (including your delivery fee).
Unlike traditional mattress companies, we don’t have a high mark-up on our products. We choose not to waste money on large showrooms full of pushy salespeople on big commissions. Instead, we sell our mattress directly online and pass the savings onto you. We offer fast and free delivery directly to your doorstep.
The Vital Mattress is designed to work on any firm, flat surface. It can be placed on the floor, a slatted bed frame or a spring box. All our sizes are suited to Australian Standards. If your bed base is not made up to Australian Standards, please refer to the dimensions of the Vital Mattress. Sizes with a difference of 3cm will still fit.
Whilst the Ecosa Mattress is well-known to be extremely breathable, the Vital Mattress takes it up a notch. Pocket springs allow for air to flow freely throughout the mattress, meaning you and your mattress won’t feel hot as you sleep.
Just remember that you need to ensure the environment is suitable for the mattress as humidity, condensation, and moisture can cause mould to develop.
To avoid this, simply stand the mattress regularly to breathe. You can also air out and vacuum the area beneath the mattress regularly. Please note Ecosa will not accept returns or warranty claims for mould or mould-related defects.
Unfortunately, we are not able to dispose of your old mattress. We recommend donating your mattress to the Salvation Army if it is in great condition or organising with your local council to have it picked up. Another great solution is to contact mattress recycling centres which can be found nationwide - your mattress can then be recycled into useful products like carpet underlay.
We offer fast and free delivery of mattresses to metropolitan Melbourne, Sydney, Brisbane, Perth and Adelaide. Score next-day delivery if your order is placed by 11:59pm on a weekday. At checkout, you can choose a delivery window that suits you: 10am–2pm (if ordered by 3pm) or 2pm–6pm (if ordered between 3pm and 11:59pm); Saturday 10am-2pm (NSW & VIC only).
Same-day delivery is also available for mattresses (excluding the Pure Mattress) at a flat fee of $50 if you place your order by 11:30am.
For those outside our metro delivery zone, your mattress will arrive in 1-7 business days. Some regional deliveries will be charged a flat fee of $175 due to higher transportation costs. Please note that we are unable to deliver to some remote postcodes.