If for any reason you are not happy with the Pure Mattress, just email us to let us know. We will arrange to have the mattress collected by the Salvation Army to be donated to families in need. Once the mattress has been collected you will be issued a full refund.
Unlike traditional mattress companies, we don’t have a high mark-up on our products. We choose not to waste money on large showrooms full of pushy salespeople on big commissions. Instead, we sell our mattress directly online and pass the savings onto you. We offer fast and free delivery directly to your doorstep.
It’s pretty simple! The Pure Mattress has two interchangeable layers that you can choose from depending on your sleeping style and overall preference for firmness.
Your mattress will arrive with the medium firmness setting. To switch to medium-firm firmness, swap the 1st and 3rd layer of the mattress, with the micro coils layer in between. This will mean the medium layer will go below the micro coils, and the medium-firm layer will be on top.
The Pure Mattress is designed to work on any firm, flat surface. It can be placed on the floor, a slatted bed frame or a spring box. All our sizes are suited to Australian Standards. If your bed base is not made up to Australian Standards, please refer to the dimensions of the Pure Mattress. Sizes with a difference of 3cm will still fit.
Whilst the Ecosa Mattress is well-known to be extremely breathable, the Pure Mattress takes it up a notch. The combination of latex, micro coils and pocket springs allow for air to flow freely throughout the mattress, meaning you and your mattress won’t feel hot as you sleep.
Just remember that you need to ensure the environment is suitable for the mattress as humidity, condensation, and moisture can cause mould to develop.
To avoid this, simply stand the mattress regularly to breathe. You can also air out and vacuum the area beneath the mattress regularly. Please note Ecosa will not accept returns or warranty claims for mould or mould-related defects.
Unfortunately, we are not able to dispose of your old mattress. We recommend donating your mattress to the Salvation Army if it is in great condition or organising with your local council to have it picked up. Another great solution is to contact mattress recycling centres which can be found nationwide - your mattress can then be recycled into useful products like carpet underlay.
If you live in metropolitan areas of Melbourne, Sydney, Brisbane, Perth and Adelaide, your mattress can get to you within the same day. Living outside the metro? Your order will still get to you quickly within 2-7 days!