Frequently asked questions

How do I get a refund?

To lodge a return, contact our customer service team. The team will assess your request before processing your refund. Upon approval, your refund will be processed, and funds will be returned to the original payment method used to make your purchase.

If you paid for delivery, the delivery fee will be fully refunded.

Please note: If you purchased through a third-party payment option such as PayPal, Afterpay, Zip Pay, Klarna or Ecosa Finance, refunds can only be processed via the original payment account. If you have closed your PayPal, Afterpay, Zip Pay, Klarna or Ecosa Finance account since your purchase, you will be required to reactivate the account to obtain your funds. Ecosa is unable to process refunds to any other source on orders made with a third-party payment platform.

Can't Find What You're Looking For?

Here's where to find us: