Retail magazine, known for innovation, featured top achievements at Retailer Awards 2024. Partnered with Commonwealth Bank, the event honoured creative, resilient retailers globally. Let’s look at categories, nominees, and winners of exceptional awards.
The Retailer Awards 2024 commemorated business successes and acknowledged exceptional contributions to customer service and leadership. Numerous institutions were celebrated for their futuristic management, original tactics, and revolutionary influence on the retail industry.
CX OF THE YEAR – MEDIUM TO LARGE
>500 EMPLOYEES
Category award proudly sponsored by:
Commonwealth Bank
2024 FINALISTS
Petbarn • Priceline • TerryWhite Chemmart • Winc • Winning Group
2024 WINNER
TerryWhite Chemmart
JUDGING CRITERIA
- Please describe one CX initiative your organisation has implemented over the last 12 months
- Detail the vision and strategy behind your initiative (including the key motivations)
- What has been the impact of your CX initiative? Please include how you measure impact?
- How has your CX initiative affected your unique customer proposition?
- What team training has been implemented to ensure your CX initiative is delivered effectivel
CX OF THE YEAR – SMALL
<500 EMPLOYEES
Category award proudly sponsored by
alltel
2024 FINALISTS
Living Edge • Naked Wines • Personalised Favours • The Party People • Weber Store
2024 WINNER
The Party People
JUDGING CRITERIA
- Please describe one CX initiative your organisation has implemented over the last 12 months
- Detail the vision and strategy behind your initiative (including the key motivations).
- What has been the impact of your CX initiative? Please include how you measure impact?
- How has your CX initiative affected your unique customer proposition?
- What team training has been implemented to ensure your CX initiative is delivered effectively?
INSTORE CUSTOMER SERVICE INITIATIVE OF THE YEAR
Category awards proudly sponsored by
GS1 Australia
2024 FINALISTS
Frankie4 • Oz Hair & Beauty • Priceline • The Body Shop • Weber Store
2024 WINNER
Weber Store
JUDGING CRITERIA
- Describe a key instore service initiative that you have implemented in the past 12 months to create a unique experience and point of difference.
- Explain why you implemented this service option for customers.
- What training was involved in creating this new service option?
- What impact has this service had on the business, both from a customer satisfaction and profitability perspective.
ONLINE CUSTOMER SERVICE INITIATIVE OF THE YEAR
Category awards proudly sponsored by
ShipStation
2024 FINALISTS
Ecosa • Haigh’s Chocolates • Petbarn • Pet Circle • Naked Wines • Winc
2024 WINNER
JUDGING CRITERIA
- Describe a key digital service initiative you have implemented in the past 12 months to create a unique online experience and point of difference.
- Why did you create this service option? Explain why you implemented this service option for customers.
- What training was involved in creating this new service option?
- What impact has this service had on the business, both from a customer satisfaction and profitability perspective
OMNICHANNEL RETAILER OF THE YEAR
Category award proudly sponsored by
DHL Supply Chain
2024 FINALISTS
Chemist Warehouse • Officeworks • Rebel • The Party People • Winning Appliances
2024 WINNER
Rebel
JUDGING CRITERIA
- Describe the different channels you sell on and the role each plays in elevating the experience?
- How have you evolved as an omni-channel retailer in the last 12 months?
- How do your online and offline operations seamlessly connect?
- How is your omni-channel approach different from your competitors?
LOYALTY PROGRAM/CAMPAIGN OF THE YEAR
Category awards proudly sponsored by
SHOPLINE
2024 FINALISTS
Coles • Decjuba • Freedom • Petbarn • Priceline • Naked Wines
2024 WINNER
Decjuba
JUDGING CRITERIA
- Describe a campaign your business has implemented in the last 12 months to drive customer loyalty
- What impact did this have on both repeat business and customer satisfaction? How did you measure this?
- How is this approach different from your competitors?
- How have you responded to customer feedback in relation to your loyalty initiative?
STORE DESIGN/CONCEPT OF THE YEAR
Category award proudly sponsored by
Franklin Shanks
2024 FINALISTS
Dan Murphy’s • Rebel • Thankyou • The Party People • Twoobs • Vinnies (Queensland)
2024 WINNER
Rebel
JUDGING CRITERIA
- Describe a store design/concept you have launched in the last 12 months
- What are the key and unique features of your store design?
- What research did you undertake prior to implementing this store design?
- What impact has your store design/concept had for the business? Describe how you assessed this
- Did the store design require partnerships? If so, who and why?
ONLINE STORE OF THE YEAR
Category award proudly sponsored by
DROPSHIPZONE
2024 FINALISTS
Appliances Online • LSKD • Lvly • Meshki • Petbarn • Weber Store
2024 WINNER
Lvly
JUDGING CRITERIA
- What are the key and unique features of your online store?
- How have you improved the online CX over the last 12 months?
- What influenced these changes and how did you measure success?
- Explain how these improvements increased revenue for the business.
- Describe how your support services contribute to a positive online CX?
BEST CUSTOMER SERVICE TEAM
Category award proudly sponsored by
Klarna
2024 FINALISTS
Frankie4 • Knobby • LSKD • Myer • Petbarn • Pet Circle
2024 WINNER
LSKD
JUDGING CRITERIA
- Describe your customer service philosophy?
- Illustrate how you empower and motivate your team to deliver excellent customer service.
- How do you evaluate the effectiveness of your customer service?
- Name one of your biggest obstacles to good customer service and how you overcame the problem. How did this impact the team?
RETAIL SUPPLIER OF THE YEAR
(RETAILER TO NOMINATE)
Category award proudly sponsored by
octormedia
2024 FINALISTS
It Works • Savourlife • The General Store • The Growth Activists • Tryzens
2024 WINNER
Savourlife
JUDGING CRITERIA
- Why have you nominated this supplier?
- What are the synergies between your business and the supplier?
- What positive outcomes have been derived from this relationship?
- How does your nominated supplier help elevate your customer service and experience?
Presenters at the Retailer Awards 2024
The Retailer Awards 2024 was honored with the esteemed presence of leaders and luminaries from the world of retail and business. They graced the stage as presenters, adding prestige to the event and highlighting the importance of the accolades being awarded to the winners.
Celebrating Excellence
The Retailer Awards 2024 showcased the best and brightest in the retail industry, celebrating excellence across a wide range of categories. From innovative store designs to exceptional customer experiences and sustainable practices, the winners demonstrated the diversity and ingenuity of the retail landscape.
Shaping the Future
The Retailer Awards 2024 were a great event that celebrated the success of retailers who are making a difference in the industry. Their new ideas and hard work are setting a good example for others and will help the industry grow in the future.
Overall, the Retailer Awards 2024, sponsored by Commonwealth Bank, were a big success. They recognized the accomplishments of retailers who are shaping the industry’s future. Looking forward, the winners’ creativity and dedication show that the retail sector has the power to innovate, inspire, and make a positive impact.