Effective Date: July 1, 2018
Ecosa Group Pty. Ltd. (ABN 68 604 828 766)
At The Ecosa Company we’re totally committed to protecting your personal information and will look after the information you entrust to us and keep it safely and securely.
How we collect information and secure it?
Your personal information is usually collected directly from you in a variety of ways such as filling out our feedback form, subscribe to our newsletter (header, footer or even popup offer), placing an order, submitting an after purchase enquiry, and by emailing our customer service support.
We collect and hold information including customer names, contact numbers, address, email. In addition, we will also obtain information includes website usage, your computer’s IP address, browser type, how much time you spent on each pages and other engagement metrics.
Our website is hosted on the AWS. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience. (Your information helps us to better respond to your individual needs).
- To improve our website (We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
- To process transactions.
- To administer a contest, promotion, survey or other site features.
- To send periodic emails.
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, if at any time you would like to unsubscribe from receiving future emails, please reply “unsubscribe”.
Using and Disclosing Information
We are always aiming to improve what we do and the more we know about your, the better we can serve you. The personal information and your sleeping preferences gives us a greater understanding of you, so that we can provide you with products and promotions that would be interest to you. It also enables us to develop better products, attend to your enquiries and better market our products.
The Ecosa Company may share information about visitors in aggregate with third parties including advertisers and business partner to understand visitor trends and patterns, and to manage and improve our service. Such information will be anonymous so that visitor’s privacy is protected.
The Ecosa Company may disclose your information in response to a threat of legal proceedings as for example in response to a Court Order. Further, if Ecosa is requested by government authority, or the police or any regulatory investigating suspected illegal activities to provide your personal information or other data collected about you and/or information concerning your activities whilst using one of our websites we shall do so.
Our website uses third-party re-marketing tools, including the Google Adwords and Criteo tracking cookie. You will continually see our ads across the web, specifically on the GCN (Google Content Network). Our customers’ privacy is most important to us and we committed that we will not be collecting any identifiable information.
The remarketing tools allows us to make special offers and continue to market our services to those who had been to our website.
You can set preferences for how Google advertises to you using the Google Ad Preferences page, you can also opt out of interest-based advertising entirely by cookie settings permanently using a browser plugin.
Changes to our Private Policy