FREQUENTLY ASKED QUESTIONS

Contact Us
  • About the Ecosa Mattress

    • Where can I try the Ecosa Mattress?

      The best place to try the Ecosa mattress is your own home. You can sleep on the Ecosa mattress for 100 days and let your body decide.
    • What are the dimensions of the mattress?

      Every Ecosa mattress is 25.4cm (10 inch) high. The length and width of the mattress are standard Australia dimensions, as listed below:

      Single - 92 x 188 cm

      Long Single - 92 x 203 cm

      King Single - 107 x 203 cm

      Double - 138 x 188 cm

      Queen - 153 x 203 cm

      King - 183 x 203 cm

      Grand King - 203 x 203 cm

    • Can I clean or wash the cover?

      The Ecosa cover is machine washable. Be sure to use room temperature water. If using a dryer to dry the item, avoid high heat, as this can melt, shrink or deform the fabric.
    • How to choose a base for Ecosa Mattress?

      The Ecosa Mattress is designed to work on any firm, flat surface. It can be placed on the floor, a slatted bed frame or a spring box.
    • What certifications does the mattress have?

      All the foams in the Ecosa mattress have environmental certifications that ensure they are safe and non-toxic. Our gel memory foam and base support foam are SGS certified. Our top latex layer is Class 1 OEKO-TEX® Standard 100 certified. The highest standard that guarantees the foam is safe for use by babies and children.
    • Is the latex used for your mattresses natural latex?

      Ecosa uses natural latex. It has a higher density than blended latex foam. Natural latex is also more supportive and very environmentally friendly.
    • I have a latex allergy; will I be ok?

      There are two cover layers between you and the mattresses’s latex layer: the cover and a mattress protection sock‚ which prevent you from coming in contact with the latex. That said, if you have a severe reaction, there is a minor risk of cross contamination.
    • Is Ecosa mattress resistant to dust mites?

      Ecosa uses natural latex. Natural latex is inhospitable to dust mites. However, no mattress is 100% free of dust mites, so it is important to cover your mattress when they are first purchased.
    • Where are Ecosa mattresses manufactured?

      "Made in Australia" mattresses are often "assembled in Australia". The foam and fabrics had to be imported from overseas. Ecosa has our own factory operating with independent quality control in China. So you will get the highest quality mattress without paying hundreds extra for the "Made in Australia" label.

      Feel free to check out our production video : https://www.youtube.com/watch?v=9KxjGBwQ-8k

    • How much weight can it hold?

      The Ecosa mattress will support up to a total of 400 kg, sleeper on each side would be 200kg and below.
    • Can you pack the mattress back in the box?

      Unfortunately, it will not re-compress back into the box once you release it from the package.
  • Payment

  • Mattress Delivery

    • Can I change my delivery address?

      We can change your delivery information as long as your item has not been dispatched, once it has been dispatched, it is difficult for us to change your details however please contact our friendly team and we'll see whether we can help.
    • Can I specify a date for the delivery?

      Yes. After we dispatch your mattress, our courier will call you to book in a date that is suitable for you. You will also have the option to pick morning or afternoon delivery. (Weekends are not available)
    • How long does it take for my order to arrive?

      We dispatch your order within 1 business day (Monday - Friday).
      Melbourne, Sydney: 0 - 1 working day
      Melbourne regional: 1-3 working days
      Sydney regional: 1-4 working days
      Brisbane: 1-3 working days
      Canberra: 1-3 working days
      Adelaide: 1-3 working days
      Perth: 3-9 working days
      Others: 2-7 working days
    • Where do we ship to?

      We ship to anywhere in Australia, New Zealand and Hong Kong.
    • How do I track my order?

      Our team will be keeping you up to date with where your order is from making through to delivery. When your item is on it's final leg, delivery to your address, the delivery team will call you to arrange a convenient time to deliver your order. If you ever have any additional questions you can contact our team.
  • I've Got an Ecosa Mattress

    • Do I need to flip my mattress?

      Nope. The Ecosa mattress is not required to be flipped up side down nor rotate. Having said that, we do recommend rotating the bed 180 degrees every 2 - 3 years if you sleep mostly on one side of the bed.
    • Can I use a heating pad or electric blanket?

      Yes you can use a heating pad or electric blanket on the Ecosa mattress.
    • How do I return my order?

      If the Ecosa mattress isn't perfect for any reason, we'll organise a free pick-up and refund you the full amount. Ecosa will not resell a used mattress. Depending on the location, any returned mattress will be donated to charity to help less fortunate families. We only ask that you try our mattress for at least 14 days before asking for a return as it might take a couple of days for your body to adapt.
  • Silk Pillowcase

    • Is there a 100 day trial on the silk pillowcase?

      Unfortunately the 100 day trial is only valid for the mattress. The Ecosa silk pillowcase has a 45-day warranty against defects. Ecosa will provide free returns and free replacements.
    • How long does it take for my order to arrive?

      We dispatch your order within 1 business day (Monday - Friday). Pillowcases are dispatched from Melbourne via Australia Post by Express Post.
      Victoria: 1-2 business days
      New South Wales: 1-3 business days
      Queensland: 1-3 business days
      ACT: 1-3 working days
      NT: 2-4 business days
      South Australia: 1-3 business days
      Western Australia: 2-3 business days
      Tasmania: 1-3 business days
  • Ecosa Topper

    • Is there a 100 day trial on the topper?

      Unfortunately the 100 day trial is only valid for the mattress. The Ecosa topper has a 10-year warranty against defects. Ecosa will provide free returns and free replacements.
    • How long does it take for my order to arrive?

      We dispatch your order within 1 business day (Monday - Friday). Toppers are dispatched from Melbourne via Australia Post by Regular Post.
      Victoria: 2-5 business days
      New South Wales: 2-6 business days
      Queensland: 4-6 business days
      ACT: 1-4 working days
      NT: 6-10 business days
      South Australia: 2-4 business days
      Western Australia: 5-10 business days
      Tasmania: 2-6 business days
  • Ecosa Sheets

    • Are they pre-shrunk?

      All of our bamboo products have undergone a shrinking process to prevent further shrinking in use.
    • Is there a 100 day trial on the bamboo sheets?

      Unfortunately the 100 day trial is only valid for the mattress. The Ecosa bamboo sheets has a 45-day warranty against defects. Ecosa will provide free returns and free replacements.
    • What is the thread count?

      The Ecosa Bamboo products are 100% organic, 400 thread count. They are softer than 1500 cotton thread count.
    • How long does it take for my order to arrive?

      We dispatch your order within 1 business day (Monday - Friday), from Melbourne via Australia Post by Regular Post.
      Victoria: 2-5 business days
      New South Wales: 2-6 business days
      Queensland: 4-6 business days
      ACT: 1-4 working days
      NT: 6-10 business days
      South Australia: 2-4 business days
      Western Australia: 5-10 business days
      Tasmania: 2-6 business days